Successful Carpenter Loyalty Program for Brass Hardware Manufacturer with ERPNext
Discover how Flare Overseas empowered its carpenter network with Sanskar’s QR based loyalty program software, enabling real time tracking, automated point redemption, and 27% higher engagement.
Subtle Glimpses of the Project.
Flare Overseas is a distinguished importer and distributor of high-quality hardware products, specializing in brass hinges, bearing hinges, temple hinges, and other architectural fittings. With a strong emphasis on precision engineering, durability, and aesthetic design, the company oversees a comprehensive value chain — from manufacturing and quality assurance in India to packaging and distribution across both domestic and international markets.
By blending traditional craftsmanship with modern technologies, Flare Overseas has established a robust network of dealers, retailers, and professional carpenters, earning a trusted reputation in the hardware and construction industry.
Client Location
Jamnagar , India
Industry
Brass Hardware Manufacturing
Tech-Stack
ERPNext Version: 15.61.0
Web Server: Frappe Cloud
45+
Products
4000+
QR Codes / Day
560+
Carpenters
Business Challenges
No Usage Tracking
No clear way to monitor product usage by carpenters.
Manual Rewards
Rewards were distributed manually, leading to errors and delays.
Limited Engagement Insight
No proper system to analyze carpenter activity or product performance.
High Support Load
Difficult to manage carpenter issues and queries efficiently.
Fraud Risks
Frequent issues with fake or repeated claims for rewards.
Implementation Goals
Automate Rewards System
Streamline the points-based rewards for carpenters based on product usage.
Centralized Customer Management
Maintain detailed carpenter profiles and interaction history.
Real-Time Notifications
Share new schemes, promotions, and updates instantly through mobile app and SMS.
Product Usage Tracking
Capture and analyze carpenter-wise usage data.
QR-Based Product Tracking
Enable tracking of product usage through unique QR codes scanned by carpenters.
Fraud Prevention
Validate each QR code to avoid duplicate or fake reward claims.
Performance Analytics
Generate reports and dashboards to monitor carpenter engagement and product-wise performance.
Campaign & Bonus Management
Simplify the launch and monitoring of loyalty campaigns and bonus offers.
Enhanced Communication
Deliver important announcements via a dedicated announcements screen.
How ERPNext B2B Loyalty Program Transformed Operations at Flare Overseas
Key Features Delivered
Dashboard
Visual dashboard for managers to monitor QR scans, active carpenters, top performers, and redemption stats.
Product QR Code Generator
Auto-generates unique QR codes for each product at the time of creation.
QR Code Scan Tracker
Custom DocType to log each scan with product, carpenter, date, and location details.
Reward Redemption Workflow
Custom flow to request, approve, and track reward redemptions.
Bonus Management
Allows admins to define and manage additional bonus schemes.
Project Showcase Module
Displays featured product projects or carpenter projects with images and links.
Integrations
Firebase Cloud Messaging (FCM) for real-time notifications
Third-party APIs for QR code generation
SMS Gateway Integration
Carpenter Mobile App
Just scan, earn, and redeem
it’s that simple for carpenters to enjoy
rewards with Flare Overseas.
Here’s what our client has achieved!
27%
Increase in Carpenter Participation
Boosted loyalty program engagement through real-time notifications and mobile access.
40%
Faster Reward Processing
Automated systems reduced manual work and sped up distribution accuracy.
100%
Product Usage Visibility
Real-time tracking improved inventory management and ensured reward precision.
0%
Fraudulent Claims
QR code validation eliminated illegitimate redemptions.
Real-Time
Business Insights for Smarter Decisions
Interactive dashboards enabled faster and more strategic planning.
Feedback from our client!
Working with Sanskar Technolab has been a game-changer for us. Their reward software has completely transformed how we engage with carpenters. From QR code tracking to real-time rewards and fraud prevention, everything just works. We’ve seen a 27% increase in participation and the entire process is now faster, transparent, and more efficient. This is exactly the kind of solution we needed to grow our loyalty program at scale.
Mr. Sahil Modi
Director, Flare Overseas
