ERPNext case study

Successful Carpenter Loyalty Program for Brass Hardware Manufacturer with ERPNext

Discover how Flare Overseas empowered its carpenter network with Sanskar's QR based loyalty program software, enabling real time tracking, automated point redemption, and 27% higher engagement.

Subtle Glimpses of the Project.

Flare Overseas is a distinguished importer and distributor of high-quality hardware products, specializing in brass hinges, bearing hinges, temple hinges, and other architectural fittings. With a strong emphasis on precision engineering, durability, and aesthetic design, the company oversees a comprehensive value chain — from manufacturing and quality assurance in India to packaging and distribution across both domestic and international markets.

By blending traditional craftsmanship with modern technologies, Flare Overseas has established a robust network of dealers, retailers, and professional carpenters, earning a trusted reputation in the hardware and construction industry.

Jamnagar,India.

45+Products

4000+QR Codes / Day

560+Carpenters

Industry

Brass Hardware Manufacturing

Apps implemented

ERPNext

Frappe HR

Framework

modules implemented

Manufacturing

Purchase

Sales

Quality Check

Accounts

Stock

Warehouse Management

Business Challenges

No Usage Tracking

No clear way to monitor product usage by carpenters.

Manual Rewards

Rewards were distributed manually, leading to errors and delays.

Limited Engagement Insight

No proper system to analyze carpenter activity or product performance.

High Support Load

Difficult to manage carpenter issues and queries efficiently.

Fraud Risks

Frequent issues with fake or repeated claims for rewards.

Implementation Goals

Automate Rewards System

Streamline the points-based rewards for carpenters based on product usage.

Centralized Customer Management

Maintain detailed carpenter profiles and interaction history.

Real-Time Notifications

Share new schemes, promotions, and updates instantly through mobile app and SMS.

Product Usage Tracking

Capture and analyze carpenter-wise usage data.

QR-Based Product Tracking

Enable tracking of product usage through unique QR codes scanned by carpenters.

Fraud Prevention

Validate each QR code to avoid duplicate or fake reward claims.

Performance Analytics

Generate reports and dashboards to monitor carpenter engagement and product-wise performance.

Campaign & Bonus Management

Simplify the launch and monitoring of loyalty campaigns and bonus offers.

Enhanced Communication

Deliver important announcements via a dedicated announcements screen.

How ERPNext B2B Loyalty Program Transformed Operations at Flare Overseas

Key Features Delivered

Dashboard

Visual dashboard for managers to monitor QR scans, active carpenters, top performers, and redemption stats.

Product QR Code Generator

Auto-generates unique QR codes for each product at the time of creation.

QR Code Scan Tracker

Custom DocType to log each scan with product, carpenter, date, and location details.

Reward Redemption Workflow

Custom flow to request, approve, and track reward redemptions.

Bonus Management

Allows admins to define and manage additional bonus schemes.

Project Showcase Module

Displays featured product projects or carpenter projects with images and links.

Flare Overseas implemented a robust loyalty program software solution to digitize its carpenter engagement strategy. Using ERPNext's platform, the brand introduced QR-based tracking, automated point allocation, and real-time redemption. This transformation streamlined reward distribution, enhanced participation, and strengthened long-term loyalty across its B2B network.

Integrations

Firebase Cloud Messaging (FCM) for real-time notifications

Third-party APIs for QR code generation

SMS Gateway Integration

Carpenter Mobile App

Just scan, earn, and redeem it's that simple for carpenters to enjoy rewards with Flare Overseas.

Here's what our client has achieved!

27% Increase in Carpenter Participation

Boosted loyalty program engagement through real-time notifications and mobile access.

40% Faster Reward Processing

Automated systems reduced manual work and sped up distribution accuracy.

100% Product Usage Visibility

Real-time tracking improved inventory management and ensured reward precision.

0% Fraudulent Claims

QR code validation eliminated illegitimate redemptions.

Real-Time Business Insights for Smarter Decisions

Interactive dashboards enabled faster and more strategic planning.

Feedback from our client!

Working with Sanskar Technolab has been a game-changer for us. Their reward software has completely transformed how we engage with carpenters. From QR code tracking to real-time rewards and fraud prevention, everything just works. We've seen a 27% increase in participation and the entire process is now faster, transparent, and more efficient. This is exactly the kind of solution we needed to grow our loyalty program at scale.

Mr. Sahil Modi

Director, Flare Overseas

Ready to Transform Your Operations With a Powerful Sanskar ERP?